Я пишу в BYU housing:

Hello,

My name is Ilya Raykhel, my BYU ID is **-***-****. I've got an email
saying I have past due balance and that I should pay it by
Friday, August 19th.

If possible, I would like to change my meal plan to Diner's Gold
(where BYU gives me $4.25 every workday) and then pay off the
recalculated balance.

So could you please change my meal plan and recalculate how much I owe
you? I have faxed my FERPA last Friday, my identifier is 271828.

I'll pay off my balance on Monday or Tuesday. If
my meal plan can not be changed for some reason, I'll pay off my
current balance. I'll probably be out of reach before that time, so if
there is some nasty action pending, please postpone it.

Thank you!

--
Sincerely yours,

Ilya Raykhel



Они мне отвечают:

Ilya Raykhel,

To get information about your housing account, or to make any changes,
you must provide the following information:
1. Your full name.
2. Your BYU ID number.
3. Your Housing Identifier password. This is the password you
chose on the Signed Release of Information (FERPA) form. If you have
not submitted this form, you need to do so. Go to
http://www.byu.edu/oncampushousing and click on the Housing Forms link and then
on the FERPA form link.
4. Your request.

BYU Campus Accommodations
Toll Free: 1-877-403-0040
Local: (801) 422-2611
Online: http://www.byu.edu/oncampushousing



Ненавижу техсуппорт.